A contract with us will be the sole agreement governing the terms of the services provided in this agreement. No other agreement, written or oral, shall be upheld. Once the contract is signed by both parties, it cannot be cancelled unless both parties approve cancellation in writing. In the event of cancellation and if you have not paid the project amount in full, you will be responsible for payment on a pro-rated basis based on work completed prior to cancellation.
Depending on the scope of the project, we may invoice you for a 50% deposit prior to beginning work on the project. Forms of accepted payment include eTransfer (info@brightpixl.ca) or credit card. If you are a resident of Canada, HST/GST will be added accordingly.
We guarantee that we have legal rights to all elements related to the services we are providing and will not hold you responsible for any third-party claims. You guarantee that you have legal rights to all elements you are providing us and will not hold us responsible for any third-party claims.
Once you receive all of the materials pertaining to your project, you are entitled to 2 rounds of complimentary revisions. For each additional round of revisions beyond the included two, a fee of $25 + HST per round will be invoiced separately. A “round” of revisions constitutes a single contained statement or email with a list of changes / modifications pertaining to the project.
For example, if Suzy would like the colour of her hair changed in her studio headshot, and she sends us an email advising us of this, that would constitute one revision “round”. If Suzy sends a follow-up email the next day that she would also like to change the colours of her shirt, that would constitute a separate round of revisions.
We deliver all files via an online dropbox, where they can be viewed and downloaded. All files are retained in the dropbox, free of charge for 6 months before they are removed. It is your responsibility to download the files before they are removed.
If a booking is cancelled due to poor weather or extenuating circumstances, we will do our best to reschedule the shoot for another day and time as close as possible to the original shoot date.
Cancellation of a booking more than 24 hours in advance of the shoot date/time without a wish to reschedule will be subject to a full refund to the original payment method without processing fees.
Cancellation of a booking within 24 hours of the shoot date/time without a wish to reschedule will be subject to a refund to the original payment method minus a 3% processing fee, as stated below in our refund policy.
In the event that a cancellation was made within 24 hours of the shoot date/time, we will provide a refund to the original payment method minus a 3% processing fee.
We reserve the right to decline or cease providing service in the event of disrespect, abuse or inappropriate behaviour towards any members of our team.
We (“Brightpixl Studios”, A “Wonderscope Media Group Inc.” Company), reserve the copyright to all created works unless otherwise specified, and grant you (our client) exclusive rights to use, distribute and repurpose the works for any circumstances relating to the promotion of yourself or your business.
You’ve been redirected from Lucky Element Media to our new sister company’s website, Brightpixl Studios. At Brightpixl Studios, our creative team can help with all your Photography & Videography needs. Find out more here.
